General Terms and Conditions (GTC)

The following General Terms and Conditions (GTC) shall govern the relationship between you as our contractual partner (“you” or “user”) and us, the Expat Services UG (haftungsbeschränkt), Almstadtstr. 25, 10119 Berlin, Germany (“we” or “Expats”), for using our online portal/website (the „website“) and any other form of communication (email, chat, telephone, fax etc.) for information and support regarding the organisation of a stay in Germany as well as for the arrangement of related services.

I. General Part

1. Scope

The present GTC shall govern the relationship between the user and Expats for using the website and any other form of communication for information and support regarding the organisation of a stay in Germany. By using the services offered by Expats the GTC are deemed to have been agreed.

2. Performance

Expats via its website and other forms of communication provides information and support regarding the organisation of a stay in Germany. Expats provides its services to the users free of charge unless for individual services a fee has been explicitly agreed upon.

3. Liability

Expats makes every effort to ensure that the information made available to users is always current, complete and accurate. However, Expats assumes no liability for the accuracy of information provided to users, unless there are any legal obligations. In particular, the provision of information does not constitute a consulting service on the part of Expats and does not replace legal or tax advice.

4. User’s Obligations

The user must provide the personal information required for the use of the services of Expats accurately. Expats reserves the right to leave unprocessed requests based on false or inadequate information.

5. Termination

Users can terminate the contractual relationship with Expats at any time without adherence to a period of notice. Expats reserves the right to extraordinarily terminate the relationship for a significant reason.

6. Applicable Law, Jurisdiction

The contractual relationship shall be governed by the laws of the Federal Republic of Germany. For all disputes, the place of exclusive jurisdiction shall be Berlin.

II. Special Part

1. Insurances

Expats places users with cooperating insurers. Expats acts as an insurance intermediary within the meaning of Paragraph 34d Section 1 of the German Trade Regulation Act and is registered under registration number D-DK4A-SJF20-22.

2. Right of withdrawal

In principle, you have the right to revoke a contract concluded online within fourteen days without giving any reason. In the case of a contract for the delivery of digital content, the right of withdrawal expires as soon as the execution of the contract begins.